POOL WAREHOUSE RETURN POLICIES
Missing and Damaged Items Policy: Report any missing and/or damaged items before the shipper leaves on the bill of Lading and then fax
to 800-515-1747 Pool Warehouse. All damaged items must be sent back with the shipper for a quick replacement of the damaged item. If customer does not note damages or missing items on the bill of lading at the time of delivery, then
the customer will file a damage claim (concealed damages) form with the shipping company and be reimbursed by the same. Pool Warehouse will ship all necessary items out via standard ground UPS or common freight
carrier.
Pool Warehouse will not be held responsible for: Cost in Delays from shipping and or back ordered Products, loss of or refilling of water. Please do not arrange any installation or schedule any
installation crews before you actually receive your pool kit in its entirety. This will help avoid time lapse and make for a happy customer.
Defective items after 15 days.
Manufacturer customer service centers provide great help with
installation and any problems you might run in to. Please read your
product manual, and or call the manufacturer help line. All the
products we sell have Warranties from the Manufacturer. If at anytime
after 30 days of purchase you have problems with any of our
Manufacturer’s customer service please email
sale@poolwarehouse.com
Please note all sales within the state of Washington are subject to a state sales tax of 8.7%
Non
Returnable Items:
Custom orders and Large Items that ship via common carrier includes:
"Inground Pools, Liners, Spas, Saunas, Heaters, Waterfalls" all items that are custom
cannot be returned. Cancellations on Custom orders are charged a 30% restocking
fee if not shipped. Warranty issues Pool Warehouse will have the Manufacturer quickly and
correctly fix or replace the item or items that are defective.
How
to return items within 15 days of purchase.
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1. Items must be new and not used in original
box . If the goods cannot be sold in new condition a refund will not be issued. |
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2.
Email Pool Warehouse your on-line receipt with a
reason of return:
sale@poolwarehouse.com. A RMA-# will be given and a ship back address. |
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3.
Returned items will be freight pre-paid via UPS.
Shipping charges are non-refundable.
RMA-# and order # must appear on all cartons. |
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We reserve the right to charge all fees on any
product returned not following these conditions in addition to a 25%
restocking fee.
Poolwarehouse.com online pricing is subject change with out notice and reserves the right of final approval of all orders.
Credit Card Payments
I agree that we will pay our credit card according to our card holder agreement. I further agree and understand that I may not file a chargeback for any reason except a case of a fraudulent transaction that
I did not make. Agreeing to purchase goods from Pool Warehouse will waive my rights to a chargeback against Pool Warehouse. Any fees associated with collecting unpaid funds, goods, fees, or services will be charged to the
customer at the fullest extent available under law. If the an account falls into collections, the standard collection fee is 30% of the total invoice plus any other applicable fees. |
