POOL WAREHOUSE POLICIES
Missing and Damaged Items Policy: Report any missing and/or damaged items before the shipper leaves on the bill of Lading and then fax
to Pool Warehouse. All damaged items must be sent back with the shipper for a quick replacement of the damaged item. If customer does not note damages or missing items on the bill of lading at the time of delivery, then
the customer will file a damage claim (concealed damages) form with the shipping company and be reimbursed by the same. Pool Warehouse will ship all necessary items out via standard ground UPS or common freight
carrier.
Pool Warehouse will not be held responsible for: Cost in Delays from shipping and or back ordered Products, loss of or refilling of water. Please do not arrange any installation or schedule any
installation crews before you actually receive your pool kit in its entirety. This will help avoid time lapse and make for a happy customer.
Please note all sales within the state of Arizona are subject to a state sales tax of 6.1%.
Custom and Large Items
"Inground Pools, Spas, Sauna, Heaters"
which shipping is included
cannot be returned. Cancellations on orders are charged a 25% restocking
fee. Pool Warehouse will have the Manufacturer quickly and
correctly fix or replace the item or items that are defective.
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How
to return items within 30 days of purchase.
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1. Items must be new and not used in original
box. |
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2.
Email Pool Warehouse your on-line receipt with a
reason of return:
return@poolwarehouse.com. A RMA-# will be given . |
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3.
Returned items will be freight pre-paid via UPS.
Shipping charges are non-refundable.
RMA-# must appear on all cartons. |
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Please have item in original box with all
accessories. We reserve the right to charge all fees on any
product returned not following these conditions in addition to a 25%
restocking fee..
Defective items after 30 days.
Manufacturer customer service centers provide great help with
installation and any problems you might run in to. Please read your
product manual, and or call the manufacturer help line. All the
products we sell have Warranties from the Manufacturer. If at anytime
after 30 days of purchase you have problems with any of our
Manufacturer’s customer service please email
customerfirst@poolwarehouse.com
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